At Dinobabyy, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help make things right.
Return Eligibility
You may return eligible items within 90 days of the delivery date.
We accept returns for:
- Defective products
- Damaged products
- Incorrect items
- Non-defective products
- New products
- Slightly used products in good condition
Returned items should include all original accessories whenever possible.
How to Request a Return
Step 1 – Contact Us
Before returning any item, please contact our customer support team.
Email: Contact@dinobabyy.com
Phone: +1 251 220 5114
If your item arrived damaged, defective, or incorrect, please include:
- Clear photos of the item.
- A brief description of the issue.
- Your order number.
Step 2 – Wait for Approval
Our support team will review your request and provide return instructions.
Please do not return any item without receiving approval first.
Step 3 – Return the Item
Once your return has been approved, you may send the item using any insured and trackable shipping service.
A valid tracking number is required for all returned items.
Return Methods
You may return eligible items by:
- Authorized drop-off location
- In-store return (where applicable)
Refund Process
Once your returned item has been received and inspected, we will process your refund.
- Inspection Time: Within 72 hours
- Refund Processing: Within 7 business days
Approved refunds will be issued to your original payment method.
Your refund will include:
- The full purchase price.
- Original shipping charges (when applicable).
We never charge restocking fees.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered:
- Contact us immediately.
- Send clear photos of the item.
- Include your order number.
Depending on the situation, we will either:
- Send you a replacement at no additional cost, or
- Issue a full refund.
In many cases, you will not be required to return the damaged or incorrect item.
Need Help?
Our customer support team is always happy to assist you.
Website: dinobabyy.com
Phone: +1 251 220 5114
Email: Contact@dinobabyy.com
Address:
37519 E 6th Ave
Watkins, CO 80137
United States
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